Privacy Policy
This Privacy Notice (“Notice”) describes how My Aion Inc., a company incorporated in the State of Delaware (USA) – EIN: 92-3279708 – commercially named Maia (“Company” or “we”, “us”, “our”) collects, uses, stores and otherwise processes personal data in connection with the use of the Maia Pix platform (the “Service” or the “Platform”).
This Notice applies to users accessing the Service worldwide. Depending on your country or state of residence, additional privacy disclosures or rights may apply under applicable data protection laws. Where required, this Notice is intended to provide the information mandated by such laws, including, where applicable, Articles 13 and 14 of Regulation (EU) 2016/679 (“GDPR”) and other relevant legislation.
As further described in the Terms and Conditions (“T&Cs”), when you sign up for and use Maia Pix we process your personal data to enable you to access the Service and provide its functionalities, including generating or obtaining Outputs through AI tools, purchasing usage licences for Outputs and, where you are enabled as a “Creator”, monetising your sales through the crediting of fees to your Maia Wallet and the submission of Payout requests.
By way of premise, please note that certain Maia Pix functionalities necessarily require us to process specific technical and operational information, such as account management data, records of transactions involving Maia Credits, security and fraud-prevention information, as well as data related to moderation activities and the handling of notices, reports and complaints. In addition, if you act as a “Creator” and request a Payout, the Company may need to process further information to execute the Payout and comply with applicable legal obligations and/or requests from competent authorities, including minimal checks to verify your identity and the ownership of the destination account and, where required, verification and/or tax-related information and documents.
For clarity, the Company does not use your Inputs and/or Outputs to train, retrain, or fine-tune Maia’s or third-party AI models. Inputs/Outputs are processed and stored solely to provide the Service, ensure security and integrity, prevent abuse, debug issues, and support operational improvements.
Accordingly, if you do not wish to provide the information strictly necessary for registration, access and the performance of essential operations including, where applicable, data required for Payouts, we may not be able to provide the Service or certain functionalities.
Maia Pix is accessible globally. As a result, personal data may be processed in, and transferred to, countries other than your country of residence, in accordance with applicable data protection laws and subject to appropriate safeguards where required.
Protection and privacy of your personal data are our priority. Please read the following carefully to understand our views and practices regarding your personal data and how we will process it.
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My Aion Inc.
Address: 257 Old Churchmans Road, DE. 19720
E-mail: privacy@aionai.io
DTSOCIALIZE Ltd
Address: Kathleen Court Trip il Kappucini, Flat 1 – Zabbar – MALTA
E-mail: office@dtsmail.tech
The data controller has appointed a DPO (Data Protection Officer) who can be contacted at e-mail: dpo@mymaia.ai
Maia Pix Platform navigation data – Cookies
While you browse and interact with the Maia Pix Platform, the Company collects certain navigation and technical data through cookies and similar technologies, in accordance with our Cookie Policy and, where required by applicable law, based on your choices and/or consent. Such data may include:
- technical information including: IP address, device identifiers, operating system, browser type and settings;
- information on your interaction with the Platform: URL of pages browsed and the activities carried out on these pages, date and time of access, duration of access and clickstream.
We collect and use this information to ensure the proper functioning, management, maintenance and security of the Maia Pix Platform, to provide you with a safe experience, and to prevent, detect and investigate security incidents, fraud or unauthorised access. We may also analyse such data, including in aggregated form, to produce statistics on the performance and usage of the Maia Pix Platform.
Furthermore, where you enable optional cookies and similar technologies (where required by applicable law, based on your choices and/or consent), we may process certain navigation and interaction data to personalise and improve your experience within the Platform, for example by tailoring content, suggestions, features and service interactions to your preferences.
You are completely free to provide your navigation data; however, refusing strictly necessary cookies may make access to the Platform or certain functionalities unavailable.
We will store these data as long as they are necessary for the purpose for which they are collected. Navigation data are collected with the use of cookies. You can manage your cookie preferences at any time as described in our Cookie Policy available at “Cookie Policy”
Data provided by creating a user account
When you complete the registration form on the Maia Pix Platform to create your account and, subsequently, by using our services, you will provide us with the following data: name and surname, e-mail address and country and, where applicable, postal address and tax identification details for invoicing purposes. You may also provide optional profile information, such as a profile picture, gender and interests. Date and place of birth may be requested only where required for age verification and/or Payout-related verification checks.
Data relating to the use of the Service, Maia Credits and transactions
When you use the Platform, we process technical logs and usage data (e.g., access logs, device/browser identifiers, security events, crash/malfunction information) and data relating to your use of Maia Credits and transactions performed on the Platform. This may include transaction history, technical and accounting records, transaction identifiers, and information needed to handle disputes, refunds, reversals or equivalent remedies, where applicable.
Data relating to the Marketplace and Inputs/Outputs
When you use Maia Pix functionalities, we process data relating to (i) the Inputs you provide for generation (e.g., text prompts, parameters, files and/or images uploaded or used as references) and (ii) the Outputs generated and/or published on the Marketplace. We also process related technical metadata (e.g., content IDs, creation/publication date and time, technical information necessary to make Outputs available, index, display or deliver them) to operate the Service and ensure its proper functioning.
Maia Wallet and Payout data (Creators / users requesting Payouts)
Where you act as a Creator and/or request a Payout, we process data necessary to manage the Maia Wallet and execute Payouts (e.g., IBAN or equivalent details, account holder name, and information required to execute the payment). Only where reasonably necessary and/or required by applicable law or by Payment Service Providers, the Company may request minimal information or perform checks to confirm your identity and/or the ownership of the Payout destination account. To process Payouts, the Company and/or its Payment Service Providers may also request additional verification and/or tax-related information and documents and may suspend the execution of the Payout until such information has been received and validated, to the extent permitted by applicable law.
Data provided when you contact us
When you contact us for support, provide feedback, submit notices/reports or complaints, or otherwise interact with moderation and compliance procedures, we process the personal data you choose to share to handle your request and communicate the outcome. Depending on the case, this may include your contact details, the content of your request/report, identifiers of the reported Output/content (e.g., link, content ID, date/time), the reason for the report, and any evidence or attachments.
Third-party data
When you use the Service, you may upload or otherwise make available content that may include personal data relating to third parties (e.g., images or other materials). You are responsible for ensuring that you have the right to share such content and that you comply with applicable law and the prohibitions set out in the Terms and Conditions (including restrictions relating to minors and unlawful content). The Company processes such third-party personal data only to provide the Service, ensure security and integrity of the Platform, and comply with applicable legal obligations (including handling notices/reports and moderation actions). We do not use such third-party data for marketing purposes.
The Platform may contain links to other services or applications operated by the Company (Internal Links), such as Maia App, and/or links to websites or resources operated by third parties (External Links).
For Internal Links, the terms, policies and privacy notices of the destination service apply. For External Links, please refer to the privacy policies and data protection practices of the relevant third parties. The Company is not responsible for the processing of personal data carried out by third-party websites or resources accessed through External Links.
Purpose of data processing | Legal basis for processing personal data | Data retention period |
Ensure platform operation, reliability and troubleshooting (including technical logs and diagnostics) | Legitimate interest under article 6 par. 1 lett. f) of GDPR | Personal data are retained for the period strictly necessary to ensure the proper functioning, stability and security of the Platform, based on objective criteria such as system integrity requirements, incident detection needs and operational continuity. Where necessary, data may be retained for a longer period to investigate security incidents, prevent fraud or abuse, or to establish, exercise or defend legal claims. |
Ensure security, prevent fraud/abuse and unauthorised access, and protect the integrity of the Platform | Legitimate interest under article 6 par. 1 lett. f) of GDPR | Personal data are retained for as long as necessary to safeguard the security and integrity of the Platform. Retention may be extended where required to detect, investigate or remediate security incidents, comply with legal obligations, or establish, exercise or defend legal claims. |
Create, activate and manage the user account; provide access to the Services; manage authentication and account settings | Performance of the service required by users under article 6 par. 1 lett. b) of GDPR | Personal data are retained for the duration of the contractual relationship and, thereafter, for the period necessary to comply with applicable legal obligations and/or to establish, exercise or defend legal claims, based on applicable limitation periods and regulatory requirements. |
Provide customer support and handle user requests submitted via the Platform (including support tickets and related communications) | Performance of the service required by users under article 6 par. 1 lett. b) of GDPR | For the period necessary to respond to your request and to document its handling, with the possibility to retain relevant records for longer where necessary to comply with a legal obligation or to establish, exercise or defend the Company’s rights before a judicial, administrative or other authority. |
Manage purchases and transactions on the Platform, including the purchase and management of Maia Credits and/or licences, the delivery of digital content, transaction status updates and other service communications, the maintenance of transaction history and related technical records, and the handling of disputes, refunds, chargebacks and reversals, where applicable | Performance of the service required by users under article 6 par. 1 lett. b) of GDPR | Personal data are retained for the period necessary to perform and document the transaction and related contractual obligations. Transaction-related records are further retained in accordance with applicable accounting, tax and regulatory obligations and for the time necessary to manage disputes and enforce contractual rights. |
Manage administration, accounting and invoicing related to purchases and transactions on the Platform, including statutory record-keeping for Maia Credits, licences and, where applicable, Payout-related records | Compliance with a legal obligation under article 6 par. 1 lett. c) of GDPR and, where applicable, performance of the service required by users under article 6 par. 1 lett. b) of GDPR. | Personal data are retained in accordance with applicable accounting and tax legislation in the relevant jurisdiction and, where necessary, for the period required to establish, exercise or defend legal claims. |
Manage Maia Credits and transaction history, including technical/accounting records and dispute management (refunds, chargebacks/reversals where applicable) | Performance of the service required by users under article 6 par. 1 lett. b) of GDPR and, where applicable, compliance with a legal obligation under article 6 par. 1 lett. c) of GDPR. | Personal data are retained for as long as necessary to ensure traceability, accounting integrity and compliance with applicable legal and regulatory obligations, and for the period necessary to establish, exercise or defend legal claims. |
Manage the Maia Wallet and Payout requests for Creators, including execution of payments and related operational checks (identity/ownership verification where applicable) | Performance of the service required by users under article 6 par. 1 lett. b) of GDPR and, where applicable, compliance with a legal obligation under article 6 par. 1 lett. c) of GDPR; legitimate interest under article 6 par. 1 lett. f) of GDPR for fraud prevention and security checks, where applicable. | Personal data are retained for the duration necessary to execute Payouts, perform related verification checks and comply with applicable financial, accounting and tax obligations, as well as for the time necessary to prevent fraud and manage potential disputes or claims. |
Enable community and social features (public profiles/portfolios, following, comments, likes, messages where available) and manage related settings | Performance of the service required by users under article 6 par. 1 lett. b) of GDPR; legitimate interest under article 6 par. 1 lett. f) of GDPR (e.g., to ensure community safety, prevent abuse and protect the integrity of social features), where applicable. | Personal data are retained for the duration of the user account and/or for as long as the relevant content remains available on the Platform, subject to user deletion or moderation actions. Certain records may be retained thereafter where necessary to comply with legal obligations or to establish, exercise or defend legal claims. |
Handle notices, reports, complaints and moderation/enforcement actions related to Content and Outputs (restriction/removal decisions, account measures), and comply with lawful orders/requests from authorities. | Compliance with a legal obligation under article 6 par. 1 lett. c) of GDPR, where applicable, and legitimate interest under article 6 par. 1 lett. f) of GDPR (e.g., to ensure the security and integrity of the Platform, prevent abuse and protect the rights of the Company and third parties). | Personal data are retained for the period necessary to assess and manage the notice/report/complaint and communicate the outcome, and thereafter for as long as necessary to comply with legal obligations and/or to establish, exercise or defend legal claims. |
Manage visibility, ranking and quality signals in the Marketplace (e.g., quality badges, pricing tiers, integrity signals) to ensure proper functioning | Performance of the service required by users under article 6 par. 1 lett. b) of GDPR and/or legitimate interest under article 6 par. 1 lett. f) of GDPR (to ensure Marketplace integrity and prevent abuse), as applicable. | Personal data are retained for as long as necessary to ensure the proper functioning and integrity of the Marketplace and, where applicable, for the duration of the related contractual relationship, subject to legal obligations and potential claim-related needs. |
Analyse and improve the Marketplace and Services (performance monitoring, analytics, internal assessments, service optimisation) | Legitimate interest under article 6 par. 1 lett. f) of GDPR (to improve and secure the Platform, monitor performance, and enhance user experience), as applicable. | Personal data are retained for the period necessary to carry out performance monitoring and service improvement activities, based on documented internal assessment criteria. Where feasible, data are progressively aggregated and/or anonymised. Retention may be extended where necessary to investigate incidents, prevent abuse or comply with legal obligations. |
Provide AI generation, editing and Marketplace publishing functionalities (processing Inputs and Outputs, including related technical metadata necessary to provide the Service) | Performance of the service required by users under article 6 par. 1 lett. b) of GDPR. | Personal data are retained for the duration of the user account and/or for as long as the relevant Content/Output remains stored or published on the Platform, subject to user deletion where applicable and to compliance with legal obligations and/or the need to document licences and transactions already granted. |
Establish, exercise or defend legal claims; enforce the Terms; manage disputes beyond transaction-level issues (including audits and investigations where appropriate) | Legitimate interest under article 6 par. 1 lett. f) of GDPR. | Personal data are retained for the duration of the relevant claim, dispute, audit or investigation and, thereafter, for the applicable statutory limitation period under relevant law, unless a longer retention is required by legal obligations. |
Provide advertising materials through Maia Pix Platform | Specific consent which may be withdrawn at any time under article 6 par. 1 lett. a) of GDPR | Personal data processed for advertising purposes are retained for as long as consent remains valid and effective. Upon withdrawal of consent, the data will no longer be used for such purposes and will be deleted or anonymised in accordance with internal retention criteria and applicable legal obligations. |
Provide you targeted advertising concerning other services of the Company | Specific consent which may be withdrawn at any time under article 6 par. 1 lett. a) of GDPR | Personal data processed for targeted advertising are retained for as long as consent remains valid and have not been withdrawn, subject to periodic internal review of relevance and lawfulness, and to compliance with applicable legal obligations. |
Upon expiry of the applicable retention criteria described above, personal data are deleted, anonymised or securely archived in accordance with documented internal retention and deletion procedures. Account deletion requests are handled in accordance with the same principles, subject to legal obligations requiring longer retention. | ||
The Maia Pix Platform and the related Services are intended exclusively for individuals who are at least eighteen (18) years of age. Minors under 18 are not permitted to create an Account or use the Service. By accepting the Terms and Conditions, the User represents and warrants that they are at least eighteen (18) years of age and legally able to enter into the Terms and Conditions. The Company relies on this representation unless there are reasonable grounds to believe otherwise. In such circumstances, the Company may request additional information to verify eligibility and/or suspend or deactivate the Account, to the extent permitted by applicable law.
If the Company becomes aware that an Account is being used by a minor, the Company may suspend or deactivate the Account and take appropriate measures to restrict access. Where applicable, the Company will delete or anonymise the personal data associated with the Account, unless retention is required to comply with legal obligations or to establish, exercise or defend legal claims.
Your personal data is processed only by employees and contractors of the Company who have been duly authorised and instructed to process it, within the scope of their respective duties. Where applicable, our European representative may handle communications and requests from data subjects and/or supervisory authorities and may process personal data only to the extent necessary for such purposes and in accordance with the Company’s instructions.
Your personal data may be disclosed to and processed by the following categories of recipients: A) Independent data controllers (where applicable): ● competent public authorities, supervisory authorities and law enforcement agencies; |
B) Data processors (service providers acting on our behalf) Your personal data may also be processed on our behalf by selected service providers acting as data processors, subject to contractual safeguards and appropriate instructions. These may include, as applicable: ● hosting and cloud infrastructure providers; ● IT maintenance and technical support providers; ● customer support/ticketing and email communication providers; ● payment service providers and, where applicable, verification/KYC and fraud-prevention service providers; ● analytics and security service providers, where enabled and in accordance with applicable law. |
The updated list containing the data processors is available by sending a written communication to the data controller or an e-mail to privacy@aionai.io |
My Aion Inc. is established in the United States. Personal data may therefore be processed in the United States and, where necessary for the provision of the Service, technical maintenance, or business operations, in other countries as well. Where personal data of individuals located in the European Economic Area (“EEA”) or the United Kingdom is transferred to a country that has not been recognized as providing an adequate level of protection, the Company implements appropriate safeguards in accordance with applicable data protection laws, including, where applicable, the execution of Standard Contractual Clauses or equivalent transfer mechanisms pursuant to Articles 46 et seq. of the GDPR and corresponding UK legislation. |
| Evidence of the safeguard measures taken by the Company can be obtained by sending an e-mail to privacy@aionai.io |
If you reside in the United States, the processing of your personal data may also be subject to applicable U.S. federal and state privacy laws, including, where relevant, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other comparable state regulations. Additional disclosures and rights applicable to U.S. residents are described in the relevant sections of this Notice. |
If you reside in jurisdictions outside the European Union, the United Kingdom, or the United States, your personal data will be processed in accordance with applicable local laws and, where required, subject to appropriate safeguards for international data transfers. |
You can obtain access to your personal data and relevant copy, as well as their erasure, the rectification of inaccurate or incomplete data, or the limitation of the processing of your personal data according to Article 18 of GDPR; |
You also have the right to object to the processing of your personal data at any time in relation to your particular situation. Right to object to the processing of personal data for direct marketing purposes is absolute and can be exercised at any time (Article 21 of GDPR). |
If the processing of your personal data is based on consent, you have the right to withdraw your consent at any time (Article 7 of GDPR). |
If the conditions for the right to data portability under Article 20 of the GDPR are met, you have the right to receive in a structured format, commonly used and readable by automatic device the personal data you provided us and, where technically feasible, to the secure transmission of your personal data to another data controller. |
In order to protect your rights and your personal data, anytime, you may decide to file a complaint to the competent supervisory authority (in particular, in the EU State where you usually reside or work or in the State where any alleged violation of your data has been committed). |
You can exercise your rights by writing to the Data Controller by mail at the address indicated above or by e-mail at the following address: dpo@mymaia.ai. It is understood that, where your request is made by electronic means, the information will be provided in a commonly used electronic format. |
This Privacy Notice is constantly updated. For this reason, we indicate the date of the latest update at the head of this document. In case you have already provided your personal data to the Company, you will be informed about any substantial change with the appropriate means with a view to ensuring full transparency of the processing and full and adequate protection of your rights.
However, we invite you to constantly check the Privacy Notice to be informed on its updates.
